RETURN / EXCHANGE POLICY for Black Friday Deals:
Anything 30+% off is exchange / store credit only. Everything else is subject to our regular return policy.
Exchange/Return Policy for Full Price Items:
We want you to be thrilled with your purchase, so if for any reason, you are not completely satisfied, we are happy to offer a refund, store credit or exchange if the merchandise is returned within 30 days of the customer receiving and its in its original unused condition.
Of course, we would love to help you find the perfect bag to start with, so if you have any questions, feel free to reach out to us anytime or take our Bag Finder Quiz.
All returns are subject to approval and must receive authorization prior to returning. To initiate a return, please email info@brynncapella.com.
- EASY RETURNS*
- FREE EXCHANGES
- FREE STORE CREDIT RETURNS
*For all approved returns, we provide pre-paid labels for a flat rate of $10. We are not corporate America, but a small business, so shipping costs will be deducted from the refund, along with a small restocking fee. Should you choose to exchange the item, or receive store credit, all fees will be waived. Any unauthorized returns will not be accepted.
DO NOT return in a Priority Mail Medium or Flat Rate box or fess will be doubled.
For more details, visit our complete return policy page, click here
