Orders over $250 include complimentary US ground shipping via USPS Ground Advantage. Orders under $250 are calculated based on weight and distance from Chicago, IL.
You can upgrade to Priority Mail flat rate for $10.99.
Processing Time We begin processing your order the next business day (Monday–Friday, excluding holidays). We do not have a dedicated shipping department; all orders are packed and shipped from our home office, so we appreciate your patience.
Order Cancellations Orders cannot be canceled once placed. Because we are charged processing fees at the moment of purchase, we are unable to accommodate cancellation requests. If there's an issue with your order, please contact us at sales@brynncapella.com and we'll do our best to help.
Estimated Shipping Timeframes
- Standard: Ships in 3–7 days from order placement. This is the time until your order ships, not the time it spends in transit.
- Sale & peak periods: May extend to 10–14 days
- Puerto Rico, Hawaii & Alaska: 2–3 weeks via ground
- International: No timeframe guarantees
Curbside Pickup Local pickup is available at checkout. You'll receive an email when your order is ready, typically within 3–5 days. Pickup appointments are M–F, 11am–6pm.
Express Shipping We do not offer same-day shipping. Express orders still require at least 1–2 business days for processing before your overnight shipping begins.
International Shipping We're happy to ship internationally! Shipping rates are calculated at checkout. Import duties, taxes, or carrier brokerage fees may apply depending on your destination and shipping method. If charged, these fees are the customer's responsibility. For an estimate, please check with your local customs authority or carrier before ordering. Delivery timeframes are not guaranteed.
If your location isn't listed at checkout, contact us at sales@brynncapella.com.
Order Confirmations You'll receive an order confirmation email after purchase and a separate shipping confirmation with tracking once your order ships.
Final Sale Items Sale Vault, Seconds & Samples, and Mystery Box items are final sale.