We stand behind the craftsmanship of our leather goods for a lifetime. If a functional part of your bag needs attention, please get in touch. We're happy to help with complimentary repairs for the issues listed below.
What we repair
- D-rings
- O-rings
- Strap hardware
- Loose rivets
- Defective magnets
- Lost or loose zipper pulls
What we can't fix
- Torn or stained lining; we don't repair or replace linings
- Zipper tape
- Stained leather
- Normal wear and tear beyond the repairs listed above
Our repairs address these functional issues, but they don't restore a well-loved bag to like-new condition. For questions about leather cleaning and care, please see our Leather Care Guide. For leather restoration, we recommend consulting a reputable leather care professional.
Replacement straps
We don't currently make replacement straps. If you need one, please reach out and we'll see if we're able to help.
How to request a repair
Email info@brynncapella.com before sending your bag to us. Please wait for our approval before shipping anything for repair. For approved repairs, please allow 14–30 business days for completion. Approved repairs are complimentary; customers are responsible for shipping costs both to us and back to them.