Pre-Order Cancellation Policy
Last updated: September 2026
Some items in our store are offered as pre-orders. This policy explains how pre-orders are charged and how you can cancel or change them.
Pre-orders
When you place a pre-order, you are purchasing an item that is not yet in stock or is still being produced. As a small batch production brand, waitlists and pre-orders help us gauge demand so we can avoid waste or overproducing. The expected availability or ship date is shown on the product page as a 'ships in' timeframe. We charge the full amount at the time you place your order, and we ship your item as soon as it becomes available. Pre-orders reserve your order so you don't miss out.
You can cancel a pre-order within 5 days of purchase with no fees. After 5 days, you can still cancel before it ships for a refund minus a small 5% processing fee. To cancel, contact our customer support team at sales@brynncapella.com. But once a pre-order has shipped, it can no longer be cancelled, and our normal Returns Policy applies.
If the expected ship date changes significantly, we will attempt to notify you. You can then choose to keep your pre-order or cancel it for a full refund.
For more details on returns and refunds, please see our Returns Policy.