We hope you love your Brynn Capella Leather Goods.
But we know that it's sometimes necessary to return an item, so we want to make it as easy as possible. We gladly accept returns purchased from brynncapella.com within 30 days of receiving your order.
We, of course, encourage you to put your items inside the bag to make sure it carries what you need, lays the way you desire and feels amazing on! But all returns must be unworn, in its original resellable condition and still have the bag hangtags attached - just don't take the tags off the bag when trying it on.
Send an email to sales@brynncapella.com to start the process. All returns are subject to approval and must receive authorization before returning or the package will not be accepted. After approval, you can arrange return shipping yourself or choose our optional $10 prepaid return label.
ORDER CANCELLATIONS: Orders cannot be canceled once placed. If you've had a change of heart, reach out to sales@brynncapella.com - we can edit your order, answer any questions to help you decide, or issue store credit right away so you have more time to choose your piece.
EXCHANGES FOR STORE CREDIT — BEST OPTION: If you're not in love with your item, we recommend exchanging for store credit. We'll issue a gift card (or store credit) with no expiration date so you can shop at your leisure - we're always here to help you find your dream bag. Exchanges and store-credit returns have no exchange or restocking fee. Return shipping is your responsibility; if you choose our optional prepaid return label, its $10 cost is deducted from your store credit.
REFUNDS: Prefer a refund? No problem. A 5% restocking fee applied to your order value and any original shipping costs will be deducted from your refund. If you choose our optional prepaid return label, its $10 cost will also be deducted. As a small business, we appreciate your understanding.
FINAL SALE: Sale Vault, Seconds & Samples, and Mystery Box items are final sale and not eligible for return or exchange.
HOW TO RETURN/EXCHANGE
If you choose our prepaid label, returns are via USPS Ground Advantage. Please do not use a Priority Mail box or fees will be doubled.
RETURNS FAQ
Can I return my purchase?
The only items that are not returnable are Sale Vault, Seconds & Samples, and Mystery Box items. Everything else is accepted as long as it's unworn, tags attached, and returned how it arrived. For refunds, the 5% restocking fee, any original shipping costs, and the optional $10 prepaid return label cost if chosen are deducted. Any unauthorized product returns will not be accepted.
Can I exchange my item?
Yes — we issue store credit via a gift card with no expiration date. There is no exchange or restocking fee. Return shipping is your responsibility; our optional prepaid return label costs $10 if you choose it.
Where can I drop off my return?
If you choose our prepaid USPS return label, you can drop off your package at your local Post Office. If you arrange shipping yourself, use the carrier you choose after receiving return authorization.
Have you received my return?
Returns normally take 7–10 days to reach us and can be tracked using your carrier's tracking information.
Where is my refund?
Once received, returns may take 5–7 business days to process. Please allow additional time for the refund to post to your account; timing varies by banking institution.
RESPONSIBILITY
All returns being sent back are your responsibility until they reach us. Please ensure they are packaged securely to avoid damage during transit. A bag damaged during the return period may result in a non-refund, as merchandise must be returned in original resellable condition.
FAIR PRACTICES
Brynn Capella Leather Goods strives to be a fair fashion partner. However, if we notice unusual activity or suspect our return policy is being abused (worn merchandise, excessive returns), we reserve the right to limit future transactions.
Damaged Goods
We'd like to say this never happens, but we're human. In the rare occasion it does, please email us at sales@brynncapella.com so we can take care of you.
For all other inquiries about returns and exchanges, please email us at sales@brynncapella.com.