Refund policy

RETURN POLICY

We want you to be thrilled with your purchase, so if for any reason, you are not completely satisfied, we are happy to offer a refund, store credit or exchange if the merchandise is returned within 30 days of the customer receiving and its in its original unused condition. 

• EASY RETURNS* we understand sometimes, it's not exactly what you were hoping for. Just contact us to start the process.
  
• FREE EXCHANGES — no exchange or restocking fee; return shipping is your responsibility. Our optional prepaid return label costs $10.
• FREE STORE CREDIT RETURNS — no store-credit or restocking fee; return shipping is your responsibility. Our optional prepaid return label costs $10.
• SALE VAULT ITEMS, SECONDS & SAMPLES, and MYSTERY BOXES are FINAL SALE

For an original form of payment refund, we offer pre-paid labels for a flat rate of $10. That cost, a 5% restocking fee, and any original shipping costs will be deducted from your refund.

DO NOT return in a FLAT RATE Priority Mail Medium or Large or fees are doubled.

EXCHANGE PROCESS

Exchanges and store-credit returns have no exchange or restocking fee. You are responsible for return shipping; if you choose our optional prepaid return label, its $10 cost is deducted from your store credit. Contact us for authorization before sending your return.

RETURNS PROCESS

All returns are subject to approval and must receive authorization or pre-paid label prior to returning. To initiate a return, please email sales@brynncapella.com.

After your return is approved, you may request our optional prepaid return shipping label for $10 or arrange return shipping yourself. Please package the item in a padded secure enclosure. Please note: we are not responsible for lost or damaged return packages and cannot issue you a credit if your package is lost in transit. 

Once the return is received, it may take up to 5-7 business days for processing. Once processing is complete, we will refund the original form of payment, minus any fees. If you provide an e-mail on your original order, you will receive an e-mail confirmation that the return has been processed. Please allow several days for the refund to post to your account. Processing times vary by banking institution.

Any unauthorized product returns will not be accepted. Refunds will be credited to the original form of payment.

If you have any questions, please feel free to contact us anytime.