FREE SHIPPING / EASY RETURNS $250+ (*click here for more details) | made in USA

FAQ

WHERE ARE YOUR PRODUCTS MADE?

They have always been made in Chicago, IL. We will always be made in the USA, that is our promise to you.

WHERE CAN I SHOP BRYNN CAPELLA HANDBAGS IN PERSON?
Currently we are only available online and at the Chicago One of a Kind Show. If interested in attending, please let us know so we can email you complimentary tickets. If open to a studio visit, please email or message us to make an appointment. We no longer sell to boutiques (since 2018).

HOW DO I MAKE PURCHASES FROM BRYNN CAPELLA?
It's all very easy. Visit the online shop any time, browse as much as you like, and make your selections. Then, you can follow the onscreen directions to complete your order. You'll receive instant order acknowledgment via e-mail.

 
HOW DO I PAY?
We accept MasterCard, Visa, Discover, American Express, Amazon Pay and PayPal and PayPal Credit (with $99 minimum purchase, it allows you to make payments over 6 months with no interest). You can also use Shop Pay via Affirm to spread out your payments as well.

DO I HAVE THE OPTION TO CANCEL MY ORDER?
Not at this time. We are charged non-refundable processing fees the moment you place your order. As a small business, we don't have the capacity to incur those fees associated with each order like big businesses can.

HOW LONG WILL IT TAKE TO GET MY ORDER?
Delivery from order to arrival can be between 5-9 business days, depending on your location and time of order. Please note that quantities are limited & subject to availability and
 that delivery timeframes may be extended during sale and peak times. Please note: Priority Mail and Express selections only reflect in transit times, not including normal processing and packing times.

WHAT ARE THE SHIPPING CHARGES?
Free shipping within the USA on orders over $250. We also now offer Flat Rate Priority Mail shipping on items under $250. Otherwise, shipping charges are calculated based on your distance from our offices in Chicago, IL and the weight of the package. 

Need it faster? You can upgrade to Overnight Express, but there is still at least a 1-2 day processing times (M-F) on orders placed before 12pm (cst). If you absolutely need your item by a specific date, please contact us to make sure we can accommodate your needs.  

WHAT ABOUT INTERNATIONAL SHIPPING CHARGES?
We are not responsible for any International Customs fees if applicable. Please be advised, if you choose to ship via UPS or Fed-ex, we cannot guarantee there will not be a brokerage fee when your package arrives. We suggest to choose USPS Priority or Express International, it may cost more upfront and take a little longer, but no brokerage fee. There should be no duty fees, since we only ship our own American-made goods.

DO YOU OFFER GIFT CARDS?
Yes. If there is an amount you don't see available, let us know and we can help personalize for you. Click here to shop them.

DO YOU OFFER WARRANTIES OR REPAIRS?
We have a lifetime guarantee on hardware and craftsmanship, but not for normal wear and tear issues. For these issues, please review our leather tips for maintenance. Or feel free to contact us at sales@brynncapella.com with any questions. We will do our best to help in a timely manner.

WHY WAS MY ORDER CANCELLED?
On occasion, we receive a high volume of traffic and stock may not adjust in time. Sadly, we’ll have to cancel your order if this is the case. No worries though, we will notify you and process your refund within the next 3-5 business days, unless you agree to a suitable replacement. because this is due to our error, we do not charge you the processing fees.

 
IS THERE SALES TAX?
Since we are located in Chicago, all orders shipped to addresses in Illinois State are subject to the 10.25% Sales Tax. Locations outside Illinois State are tax-free.

RETURN POLICY?

We understand sometimes, it's not exactly what you were hoping for. Just contact us to start the process, if you are not completely satisfied. You may return in original condition back to us within 30 days. 

  • EASY RETURNS
  • FREE EXCHANGES or STORE CREDIT RETURNS
  • SALE ITEMS and MYSTERY BOXES are FINAL SALE.

*Any unauthorized product returns will not be accepted. Shipping and credit card fees are non-refundable. 

Unfortunately, we are unable to accept International returns or exchanges at this time. For complete rules: CLICK HERE
 
CAN I GET A PRICE ADJUSTMENT?
No. As a micro small business, when we run online sales, we cannot grant price adjustments on previous purchases.
 
 
ARE THERE SPECIAL POLICIES ON DISCOUNTS OR SALE ITEMS?
Brynn Capella online sales are special occasions, but there are a few rules to consider before shopping reduced-price items. All discount codes must be applied prior to checkout, we do not refund discounts not applied. Please let us know if you have any problems checking out beforehand. We’ll be happy to help. Promotional discounts cannot be applied to previous purchases.

Due to limited quantities and timeframes, 
SALE ITEMS and MYSTERY BOXES are FINAL SALE

HOW DO I CARE FOR MY BRYNN CAPELLA HANDBAG?
Brynn Capella handbags are made of full grain leather. You may notice grain and slight variations of color. These are characteristics of fine leather and should not be taken as defects. Leather can spot and sometimes lose color, so please do treat your Brynn Capella with care. We include a specific Leather Care Product recommendation card in all of our handbag orders.

For a complete leather care guide: click here

EXTRA CARE NOTES: Particular care is recommended for bright colors because bringing them in contact with lacquer, perfume, citric acid and anything containing alcohol or alcohol derivatives can cause damage. If you are typically hard on your bags or live in extreme weather conditions, weather protecting your bag is recommended. We offer leather care items, such as leather cream or dressing, leather spot cleaner and waterproofing spray if needed.
 
WHAT DO I DO ABOUT MY DENIM DYING THE LEATHER ON MY HANDBAG?
Color transfer can occur (especially on light colored leather), so think twice before pairing your new bag with your favorite pair of jeans, especially if it’s dark denim – we know how tricky that blue dye can be! Although this is very frustrating, there are products on the market today that may help with setting the dye in denim and other colored clothing. 


Helpful hint: We highly recommend using a leather protector on your bag before use. If you have any questions about this, please feel free to contact us at anytime.

WHAT IS THE BEST WAY TO CLEAN MY BRYNN CAPELLA HANDBAG?
We suggest using a mild leather conditioner that is specifically designed to be used on handbags. Use a small sponge and rub the cream on the dirty area of the leather. There are many leather cleaner and conditioners that are combined into one product that will enhance the life of your natural unfinished leather handbag. 

For more detailed info: CLICK HERE