FREE GROUND SHIPPING on any US order $250+.
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- FLAT RATE SHIPPING available. You can choose to upgrade to $7.99 flat rate Priority Mail or you can choose Ground Advantage for slightly less, but longer transit times. (as a reminder,
- FREE EXCHANGES
- FREE STORE CREDIT RETURNS
- EASY RETURNS*
- SALE ITEMS and MYSTERY BOXES are FINAL SALE.
Upgraded shipping options do not include processing time only in transit time estimate. And we do not offer same day shipping, even on express orders. All orders are processed the next business day (i.e. place your order on a Friday, it will be processed on the following Monday.)
*We understand sometimes, it's not exactly what you were hoping for. Just contact us to start the process within 30 days. For all approved returns, we provide pre-paid labels for a flat rate of $10. That cost along with a small 3% restocking fee to cover charge fess will be deducted from the refund. Should you choose to exchange the item, or receive store credit, all fees will be waived. Any unauthorized returns will not be accepted.
If you have any questions on our Shipping and Return Policy please contact us at : info@brynncapella.com
SHIPPING TIMEFRAMES
As a small business, we do not have a dedicated shipping department. We process, package and ship all of our items from our home office, Monday through Friday, so we thank you for your patience. You can expect to receive your order within 5-9 business days (excluding holidays and weekends).
Shipping outside the contiguous US incur longer transit times unless you upgrade to Priority Mail. Ground Shipping to Puerto Rico, Hawaii and Alaska can take 2 to 3 weeks for delivery.
If you are local, you can select curbside pick-up within 2-3 business days (depending on volume of orders at the time).