Brynn Capella is a true American luxury leather goods brand. Actually handcrafted (not just designed) in the USA now & always. Our mission is to create ethical, sustainable and locally crafted leather goods designed to last years, not seasons. Made with 100% full grain leather. They are not only beautiful, but functional and comfortable and inspired by real women. (modeled by them too!)
Exchange/Return Policy for Full Price Items:
We want you to be thrilled with your purchase, so if for any reason, you are not completely satisfied, we are happy to offer a refund, store credit or exchange if the merchandise is returned within 21 days of the customer receiving and its in its original unused condition.
We provide pre-paid labels for a flat rate of $10. The cost will be deducted from your refund. Should you choose to exchange the item, or receive store credit, the $10 fee will be waived.
ALL DISCOUNTED ITEMS ARE Exchange / Store Credit only.
ALL SALE ITEMS/MYSTERY BOXES are FINAL SALE.
All returns are subject to approval and must receive an RA# prior to returning. To initiate a return, please email email@example.com.
Once the return is received, it may take up to 5 business days for processing. Once processing is complete, we will refund the original form of payment, minus $10 for the cost of the pre-paid label. If you provide an e-mail on your original order, you will receive an e-mail confirmation that the return has been processed. Please allow several days for the refund to post to your account. Processing times vary by banking institution.
All returns being sent back are your responsibility until they reach us. Please ensure they are packaged securely to avoid damages during transit back to us. A bag being damaged during the return period may result in a non-refund due to our policy of the merchandise needing to be returned in original condition.
Brynn Capella Leather Goods strives to be a fair fashion partner. However, if we see any unusual activity or suspect that our return policy is being abused (worn merchandise returns, excessive amounts of returns), we may need to sever the relationship.
We'd like to say this never happens, but we're human. In the rare occasion it does, please e-mail us at firstname.lastname@example.org, so we can take care of you and the issue.
For more details, visit our complete return policy page, click here
For other questions, please refer to our FAQ page.