All returns are subject to approval and must receive authorization prior to returning. To initiate a return, please email info@brynncapella.com.
RETURNS FAQs
- EASY RETURNS*
- FREE EXCHANGES
- FREE STORE CREDIT RETURNS
- SALE VAULT ITEMS and SECONDS & SAMPLES are FINAL SALE.
We hope you love your Brynn Capella Leather Good.
But we know that it's sometimes necessary to return an item, so we want to make it as easy as possible. But we are also here to help answer your questions, so you can find the perfect piece for you.
We gladly accept returns purchased from brynncapella.com within 30 days of receiving your order on any of our full-priced items. As noted above, sale items are final sale.
**As a small business, I hope you understand that all shipping fees are not refundable**
We of course encourage you to put your items inside the bag to make sure it carries what you need, lays the way you desire and feels amazing on! But returns MUST be unworn, still have the tags attached and be received inside the dust bag if applicable.
Just send an email to sales@brynncapella.com to start the process. All returns are subject to approval and must receive authorization prior to returning or the package will not be accepted.
With exchanges, we save on additional order processing fees, so we pass on the savings to you. If you wish to exchange instead, we will email you a pre-paid shipping label and issue a store credit minus initial shipping fees, but there are no re-stocking fees. Then you can choose your new items at your leisure.
For more details: click here
