Dylan Coin - Pacific

Product Details

• Holiday Shipping and Returns

  • Holiday Shipping Information

    Not to worry! We are speeding up our processing for holiday orders. We will do our best to turn around your order within 1-3 days. Items must be in stock and available to ship on or before the order cut-off date/time. Backorders are not guaranteed.

    Orders placed after specified dates and times below cannot be guaranteed for holiday arrival.

    USPS PRIORITY MAIL: Friday, Dec. 20th (by 10am cst)

    UPS 2DAY AIR: Friday, Dec. 20th (by 1pm cst)

    UPS NEXT DAY AIR: Sunday, Dec. 22nd (by 6pm cst)

    US PRIORITY EXPRESS SHIPPING: Sunday, Dec. 22nd (by 6pm cst)

    Holiday Return Information

    All orders placed between Nov. 24th and Dec. 24th can be returned/exchanged through January 10, 2019.

    We want you to be thrilled with your purchase, so if for any reason, you are not completely satisfied, you may return unused full-priced merchandise. All returned merchandise must be unworn and in original condition.

    All SALE items (typically FINAL sale) during this period are allowed to be exchanged.

    You must obtain an RMA before returning or exchanging your item or it will not be accepted. All shipping costs incured are non-refundable.

     

• Quality Guarantee

  • Brynn Capella Inc. stands behind its merchandise with a two year warranty on products purchased from our authorized fine boutiques, national e-commerce sites, or the Brynn Capella website with proof of purchase. We are more than happy to handle complimentary repairs for issues resulting from company acknowledged and approved manufacturing or hardware defects. We will cover the full cost of the repair as well as the cost of shipping within that time frame.

    The craftsmanship is guaranteed, however, we do not offer free repairs on damages resulting from normal wear and tear. If general wear and tear has affected the handbag’s original condition, we suggest contacting a reputable leather care professional for suggestions on restoration.

    Replacement lining or hardware is offered for a small repair fee if the bag is older than two years. Due to the nature of our products, we may not be able to order certain components needed to repair items older than 2 years, but will have substitute options available. 

    For approved repairs, please allow 14-30 business days to complete.

• Customer Service

  • Our small customer service team is ready to assist you via chat, email, and phone from 10am-6pm M-F cst. Click on the chat feature below or feel free to contact us by phone at 773-278-1668 or by email at sales@brynncapella.com.