Anna Tassel - Darkhorse

Product Details

• Shipping and Returns

  • Shipping: All in-stock orders are processed Monday-Friday, excluding holidays, and typically ship out via USPS Priority Mail within 2-5 business days from order. Currently, due to delays at USPS and Covid-19, it typically takes 7 to 12 business days for you to receive your purchase, from order date to delivery arrival.
    Express Shipping: Please note that it can still take 1 business day for us to process and package. This covers Overnight Shipping after order has been processed. 
    International shipping: can take up to two weeks for delivery even with Priority Mail.

    A shipping confirmation email will be sent to you once your order has shipped. 

    Return Policy: We want you to be thrilled with your purchase, so if for any reason, you are not completely satisfied, you may return unused full-priced merchandise within 14 days of product delivery. All returned merchandise must be unworn and in original condition.

    All marked down sale items are FINAL sale. All promotional discounted items are EXCHANGE only.

    You must obtain an RMA before returning your item or it will not be accepted. All shipping costs incurred are non-refundable (including the actual cost of the free shipping).

• Quality Guarantee

  • Brynn Capella Inc. stands behind its merchandise with a two year warranty on products purchased from our authorized fine boutiques, national e-commerce sites, or the Brynn Capella website with proof of purchase. We are more than happy to handle complimentary repairs for issues resulting from company acknowledged and approved manufacturing or hardware defects. We will cover the full cost of the repair as well as the cost of shipping within that time frame.

    The craftsmanship is guaranteed, however, we do not offer free repairs on damages resulting from normal wear and tear. If general wear and tear has affected the handbag’s original condition, we suggest contacting a reputable leather care professional for suggestions on restoration.

    Replacement lining or hardware is offered for a small repair fee if the bag is older than two years. Due to the nature of our products, we may not be able to order certain components needed to repair items older than 2 years, but will have substitute options available. 

    For approved repairs, please allow 14-30 business days to complete.

• Customer Service

  • Our small customer service team is ready to assist you via chat, email, and phone from 10am-6pm M-F cst. Click on the chat feature below or feel free to contact us by phone at 773-278-1668 or by email at sales@brynncapella.com.