Anna Tassel - Darkhorse

Product Details

• Shipping and Returns

  • Shipping: All in-stock orders are processed Monday-Friday, excluding holidays, and typically ship out via USPS Priority Mail within 2-5 business days from order. Currently, due to delays at USPS and Covid-19, it typically takes 7 to 12 business days for you to receive your purchase, from order date to arrival on your doorstep.
    Express Shipping: Please note that it can still take 1 business day for us to process and package. This covers Overnight Shipping after order has been processed. We do our best to process within 12-24 hours during the holidays.
    International shipping: There are no timeframe guarantees. If you choose to ship via UPS or Fed-ex, we cannot guarantee there will not be a brokerage fee. We suggest to choose USPS Priority International, it may cost more upfront and take a little longer, but no brokerage fee. There should be no duty fees, since we only ship our own American-made goods. 

    A shipping confirmation email will be sent to you once your order has shipped. 

    Return Policy: We want you to be thrilled with your purchase, so if for any reason, you are not completely satisfied, you may return unused full-priced merchandise within 30 days of purchase. All returned merchandise must be unworn and in original condition.

    All marked down sale items are FINAL sale. All promotional discounted items are EXCHANGE only (or store credit). 

    You must obtain an RMA before returning your item or it will not be accepted. 

• Quality Guarantee

  • Brynn Capella Inc. stands behind its merchandise with a five year warranty on products purchased from our authorized fine boutiques, national e-commerce sites, or the Brynn Capella website with proof of purchase. We are more than happy to handle complimentary repairs for issues resulting from manufacturing or hardware defects. We will cover the full cost of the repair as well as the cost of shipping within that time frame.

    The craftsmanship is guaranteed, however, we do not offer free repairs on damages resulting from normal wear and tear. If general wear and tear has affected the handbag’s original condition, we suggest contacting a reputable leather care professional for suggestions on restoration.

    Due to the nature of our products, we may not be able to order certain components needed to repair items older than 2 years, but will have substitute options available. 

    For approved repairs, please allow 14-30 business days to complete.

• Customer Service

  • Our small customer service team is ready to assist you via chat, email, and phone from 10am-6pm M-F cst. Click on the chat feature below or feel free to contact us by phone at 773-278-1668 or by email at sales@brynncapella.com.