All returns are via the US Post Office via Ground Advantage. Please do not use a Priority Mail box (or fees will be doubled).
RETURN COSTS
There is a non refundable $10 fee for the return label along with the original shipping costs, but there is no restocking fee on returns.
RETURNS FAQ
- FREE EXCHANGES
- FREE STORE CREDIT RETURNS
- SALE ITEMS and MYSTERY BOXES are FINAL SALE.
Can I return my purchase?
The only items that are not returnable are Sale Vault, Secret Sale and Mystery Box items. Everything else is accepted. Only the cost of the product will be refunded, minus initial or return shipping costs. Any unauthorized product returns will not be accepted.
Can I exchange my item?
Yes, with exchanges no fees are deducted. We issue you store credit via a gift card to use when you have decided on the item of choice. No expiration dates on gift cards.
Where can I drop off my return?
All return labels issued at USPS. So you can drop off at your local Post Office.
Have you received my return?
Returns normally take from 7-10 days to reach us and can be tracked on the USPS website using the tracking info.
Where is my refund?
Refunds will normally take 7-10 days fro receipt of returned goods. Processing times vary by banking institution.
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RESPONSIBILTY
All returns being sent back are your responsibility until they reach us. Please ensure they are packaged securely to avoid damages during transit back to us. A bag being damaged during the return period may result in a non-refund due to our policy of the merchandise needing to be returned in original condition.
FAIR PRACTICES
Brynn Capella Leather Goods strives to be a fair fashion partner. However, if we see any unusual activity or suspect that our return policy is being abused (worn merchandise returns, excessive amounts of returns), we may need to sever the relationship.
Damaged Goods
We'd like to say this never happens, but we're human. In the rare occasion it does, please e-mail us at info@brynncapella.com, so we can take care of you and the issue.
For all other inquires or questions about returns and exchanges, please e-mail us at info@brynncapella.com.