Lauren Crossbody - Notting Hill

Product Details

• Shipping & Returns

  • • FREE SHIPPING on any US order $150+
    • FREE RETURNS on any full-priced item within 21 days of purchase.
    • FREE EXCHANGE on any item purchased with a discount code within 21 days of purchase.
    • ALL SALE ITEMS are final sale.
    • Due to the ongoing impacts of COVID-19, your order will be ready to ship within 5-7 business days. 
    • Local Curbside Pickup available at checkout. Once processed, you will receive an email when the item is ready and you can make an appointment for a Pickup Time, typically within 3-5 business days.
    • Express Shipping: Please note that it still takes 1 business day for us to process and package your order. This covers Overnight Shipping after order has been processed. 
    • International Shipping: There are no timeframe guarantees. If you choose to ship via UPS or Fed-ex, we cannot guarantee there will not be a brokerage fee. We suggest to choose USPS Priority International, it may cost more upfront and take a little longer, but no brokerage fee. There should be no duty fees, since we only ship our own American-made goods.
    • A shipping confirmation email will be sent to you once your order has shipped.
    • You must obtain an RMA before returning or exchanging your item or it will not be accepted. On full-priced items under $150, all original shipping costs incurred are non-refundable. 

• Quality Guarantee

  • Brynn Capella Inc. stands behind its merchandise with a two year warranty on products purchased from our authorized fine boutiques, national e-commerce sites, or the Brynn Capella website with proof of purchase. We are more than happy to handle complimentary repairs for issues resulting from company acknowledged and approved manufacturing or hardware defects. We will cover the full cost of the repair as well as the cost of shipping within that time frame.

    The craftsmanship is guaranteed, however, we do not offer free repairs on damages resulting from normal wear and tear. If general wear and tear has affected the handbag’s original condition, we suggest contacting a reputable leather care professional for suggestions on restoration.

    Replacement lining or hardware is offered for a small repair fee if the bag is older than two years. Due to the nature of our products, we may not be able to order certain components needed to repair items older than 2 years, but will have substitute options available. 

    For approved repairs, please allow 14-30 business days to complete.

• Customer Service

  • Our small customer service team is ready to assist you via chat, email, and phone from 10am-6pm M-F cst. Click on the chat feature below or feel free to contact us by phone at 773-278-1668 or by email at sales@brynncapella.com.